Complete Care Training
Person-Centred Care
Person-Centred Care & End of LifeLevel 1

Person-Centred Care

Most poor care isn't cruel. It's a shower on the rota's schedule instead of the person's, a plate put down without a choice, a record that says "personal care given" and nothing else. This course shows you the difference between getting the tasks done and supporting a person, and gives you the small, practical habits that turn one into the other: offering choices that are real, backing off when someone says no, letting people do what they still can, and finding out what actually matters to the person in front of you. You'll finish knowing what person-centred care asks of you on every visit, what the 6 Cs look like in practice, and why this is exactly what a CQC inspector expects to see.

1 hour 20 minutes
Created by Sophie Barber Updated 10/2026 English
Part of Mandatory Training · Course 7 of 15
  • 100% online, any time
  • On any device
  • Accredited certificate on completion
  • Learn by doing
  • Storytelling built around your routine
  • Audio and alt text throughout
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What you'll learn

Describe what person-centred care means in practice.
Identify the difference between task-led and person-led approaches to care.
State the '6 Cs' of care and give an example of each.
Recognise simple ways to promote choice and independence in daily care tasks.

Course content

5 modules

What person-centred care means on a real shift: the person as a unique individual, the eight care values, and the legal test of care that is appropriate, meets needs and reflects preferences.
How task-led care creeps into good services, how person-led care looks different, and the four words that carry a care plan: needs, wishes, preferences and outcomes.
The 6 Cs of care: care, compassion, competence, communication, courage and commitment. Where they came from, and what each one looks like on an ordinary shift.
Offering real choices in daily tasks, supporting people to do things for themselves, what to do when someone refuses care, and involving family without losing the person's own voice.
The graded assessment: ten questions drawn from a 30-question bank covering the whole course. Pass it to complete your certificate.

Specialist

Sophie Barber

A qualified teacher, examiner and content creator, Sophie has over 10 years experience developing resources for examination boards to ensure that they are using effective learning tools. An ex-medic, Sophie has a huge passion for the healthcare profession and the importance of delivering quality care.

Training you can trust

How this course works. You will work through self-paced modules, check your understanding with knowledge checks, and finish with a short assessment. On passing, your CPD-certified certificate is available to download immediately, ready for your CQC evidence file or employer records.

Recommended renewal: every year. Your certificate is valid for 12 months. Skills for Care's minimum for most topics is every 3 years. Refresher periods by topic

Accredited by CPD

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Frequently asked questions

There is no deadline: a one-off purchase gives you lifetime access to the course, including updates, so you can complete it at your own pace across shifts.
Yes. Every course is accredited by the CPD Certification Service, and the certificate states the course, the level and the date you passed.
Yes. It works on phone, tablet and computer, and your progress syncs between them.
Your certificate is generated the moment you pass the final assessment, ready to download or print.